Mobile chat bugs
in progress
Seán Marsh
Here are some important issues affecting the UX when chatting via a mobile browser:
- Flashing type cursor is missing. Users struggle to go back and edit text.
- Send, Emoji and Attach File buttons don't work after clicking into "Type a reply..." (greyed out)
- It's not obvious that the Return key is Send, especially if the Send button is greyed out.
- Occasionally "Type a reply" isn't clickable either.
Overall, these issues are almost a deal breaker for me. I sell UX services and it's not a good look when simple things aren't functional for new leads.
Issues were tested on iPhone X in Chrome. Will also test on Google Pixel.
Amit Thakrar
Yes, this is visible on all mobiles, not only iPhone. Chat widget behaves very strangely on Mobile browsers.
Raghavender Rao Jitta
in progress
Abby
I hope this will be fixed soon... This is a really serious issue for a chat service...
M
Michael K
Agree with these comments. I too was advised by a customer about the missing cursor when using on the mobile phone. I tested Intercom's chat feature and cursor appears. Tested on iPhone 7 and 5S in Safari and Chrome.