Bug Reports

Custom fields (like {{ subscriber.name }}) don't work in the pre header text of broadcast emails

We setup a campaign and have added emails as we go. People who subscribed to campaign earlier on are not getting the newer emails. Some people who subscribed mid-way through are getting all the emails but some are NOT. It's inconsistent. This is a big problem as these are potential customers on the line.

I got issue for chat icon position on small mobile device. I set my chat on right bottom on my web (I thought its most used by every CF user) but after guests close the chat box the chat icon is moving to left top. It’s happened at iPhone 5s browser (tested on safari and chrome mobile).

If you type in something into the search and then delete it, it doesn't return to showing all. It leaves the last search in place, or the last letter that was deleted from the search if you delete it letter by letter.

I found that Convertfox slows down our site a bit. Look at https://gtmetrix.com/reports/www.podcastofmadness.com/oPdOqZ94 - https://chat.convertfox.com/socket.io/socket.io.js (expiration not specified) is convertfox for sure but I think additionally this is convertfox? https://d1v3uce98qr32f.cloudfront.net/assets/emoji-mart-73f94f12f48532d9f281160641cfde9932c920b6e9302c36a7bb373e2dc1ffb3.css (expiration not specified) https://d1v3uce98qr32f.cloudfront.net/assets/jquery-395e36e8b50840dbe9f754bd87c5098de66e33f81061d9452420dbdb9ee760f1.js (expiration not specified) https://d1v3uce98qr32f.cloudfront.net/assets/libs/moment/moment-46d466dc62a9e056078ba24bc905d32ef4ea0863bb0b8ab68cf6a2c791885a1a.js (expiration not specified) https://d1v3uce98qr32f.cloudfront.net/assets/linkifyjs/linkify-1d48dbe0434a5722665c55661ed6c20786041405c3b38e6000634b17064706e1.js (expiration not specified) https://d1v3uce98qr32f.cloudfront.net/assets/linkifyjs/linkify-jquery-9d44dc2adfd4c7329712c869287ff076e99f0176d6badb1abe8464eb42fc902e.js (expiration not specified) https://d1v3uce98qr32f.cloudfront.net/images/chat-bubble-1.svg (expiration not specified) https://d1v3uce98qr32f.cloudfront.net/packs/picker-main-6e8870957d4832bee2e2.js (expiration not specified) https://d3sjgucddk68ji.cloudfront.net/audios/cf_message_alert.mp3 (expiration not specified) https://d3sjgucddk68ji.cloudfront.net/users/default-user.png (expiration not specified)

Currently it automatically adds a "Regards, the <company> team" with the favicon / logo. It would be a plus to be able to change that somewhere.

Here are some important issues affecting the UX when chatting via a mobile browser: Flashing type cursor is missing. Users struggle to go back and edit text. Send, Emoji and Attach File buttons don't work after clicking into "Type a reply..." (greyed out) It's not obvious that the Return key is Send, especially if the Send button is greyed out. Occasionally "Type a reply" isn't clickable either. Overall, these issues are almost a deal breaker for me. I sell UX services and it's not a good look when simple things aren't functional for new leads. Issues were tested on iPhone X in Chrome. Will also test on Google Pixel.

Can this please get fixed?

The chat widget on iOS devices (iPad air & iPhone 5s) are not working properly. The widget flashes and sometimes disappear while typing.

Push notifications not working in BROWSERS