In-app widget
planned
Denny Cave
We currently use SupportHero but I would really like to bring our docs over to CF. One thing keeping me at SH is the ability to embed a support widget directly inside of our product - so users can browse the knowledgebase without leaving the app. Bonus points if this ever evolved to the point that we could trigger specific articles to be featured depending on user location within our app :)
A
Amber
If an in-app widget is actually planned, it would be AMAZING if we could set specific categories to appear in the widget. This would allow us to place our KB widget into client dashboards and serve them the KB articles from categories that are only relevant to them.
If this happened I would probably die of a joygasm.
Raghavender Rao Jitta
planned
Giancarlo
This would be really helpful. We use elev.io at viralsweep.com and the embeddable support widget on the right hand side of the page is something that all of our customers use.
Lisa-Maree Botticelli
Great idea.