Canned Responses (templates)
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Ramon Minino
I worked in a business where my job was to be Customer support on chat - The services they used were able to have the following features.
Chat Templates (canned responses) - for quick replies (must be able to set what that reply will be and what shortcut will be needed to type it out. example -H1 - would type - Hello, my name is xxxx, how can I be of service.
This allowed us to tailor greetings and also let us add greetings based on languages. so H1S could be that same greeting in Spanish. It also allowed us to have H2 with a different variation of Hello my name is etc...so that it sounded less robotic.
Ruba
Hi Raghavender Rao Jitta, is it possible to create categories? For example to add saved responses to categories like "French, English, German", or "Billing", Presales" etc.
Raghavender Rao Jitta
complete
Raghavender Rao Jitta
Ramon Minino You can do this now using saved replies. You can add as many saved replies aka macros aka canned responses right from your Shared Team Inbox and then give each canned response a slug or shortcut. Once you do that, you can type the hash key (#) and then the shortcut to replace it with your canned response.
Please try this out and let me know how it goes. Have a great day! :)