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Teams can have many chats in "Pending" status. The capability to prompt the team with a reminder would be helpful. For example, chat_A might be in Pending status. In 30 days, I might want to be prompted to follow-up with the user.

The Email Capture Messages allows you to ask for the user's email. Upon entry, the user receives confirmation in green text letting them know the team will respond in chat and via email. They receive no additional prompt. This creates the perception in the user; they should wait for your reply. More information could be captured though. Instead of sending the default green email confirmation text, more info could be collected if team members could customize that message as a separate chat bubble, probably more than 120 characters. I might want to say, "Thanks for your email. As mentioned earlier, we'll get back to you within a day. In the meantime, please add as much detail to this chat as you'd like. We'll read it all!"

Mind to share any solution i want my convertfox chat to trigger visitor with a message during office hour (monday- friday 9.00am-5.30pm) And during non office hour (after 5.30 pm), i want my chat to trigger a different kind of chat message to visitor. Also, in saturday and sunday. Another different chat message. i think it is better for us to play with customer emotion with specific message that will make them understand, we are not unable to respond during that time thank you in advance.

Ability to see all visitors currently on site with details for known and be able to proactively push a chat to them.

Right now we need to define a specific ANSWER and ROUTING option for each singualr answer. But sometimes we want the user to just select a few answers from a list of answers and move one regardless of what he selected. E.g. Which of these would be important to you? A: World Peace, A warm meal a day, Warm Clothing, No stress User can select any/multiple of the above and the bot flow continues to the next question regardless of what answers were selected

Merge multiple chat instances that are for same user. Had one person with three separate instances while chatting. Would be great (even if manually) to select the 3 and merge so that all conversation is together in one.

Interested to see chat email transcript feature on some button click for a specific chat session. As some of our visitor/client ask to send the chat transcript over their email for their references in future.

In the email alerts when someone starts a new conversation, please include a link we can click that takes us straight to the conversation. It will save time.

Would be great to auto-tag users who have engaged in a chat session to use in future automations