CRM & Tracking

Currently, avatar_background can't be edited, even through uploading a CSV. This request it to make the field editable manually and through a CSV upload.

Currently, avatar_letter can't be edited, even through uploading a CSV. This request it to make the field editable manually and through a CSV upload.

CURRENT STATE The avatar_letter attribute shows the first two letters of a contact's name. This is an uncommon representation. Initials are typically composed of the first letter of a person's first name, plus the first letter of a person's last name. DESIRED STATE Display the first letter of a contact name, plus the first letter immediately following a space in the same contact's name. This may not be perfect, but will work 99% of the time.

When an anonymous visitor becomes a contact, and their previous Pageview data is available in their People profile, it would be good to be able to retrospectively add Automation Tags to their Profile (or, at least, have the option to add them). I.E. Anonymous visitor visits my /sales page and I have an Automation Tag "Sales" to add to anyone who visits that page. Then, a month later, that visitor uses Chat and adds their email address. So now I have them in my People list, and I know they've visited the /sales page, but they don't have the "Sales" tag added to them; would be good to have that added!

be able to re-order the Columns (not just toggle them on or off)

How Can the social media Pofile content and info be added to crm contacts?

Customer Properties can have multiple values. An example property is "Favorite Letter," of which any user could be assigned a property value of one of any 26 letters of the alphabet. For any one campaign, I might want a segment with "Favorite Letter" values of A, B, C, D, or R. Right now, I can only select one of those. It would be helpful to have the option to specific multiple property values.

DEFINITELY need a way to manually add a new contact within the app, without importing a CSV (if someone gives me their email, I just want to paste it in ConvertFox and be done, not do a whole bunch of steps creating a new spreadsheet, adding data, including column headers, then exporting as CSV and uploading to ConvertFox...just to add one email?!)

Having a custom tracking domain (i.e. clicks.domain.com ) would not only look more professional but would also resolve a lot of the current spam issues. For example, when you currently send out an e-mail that contains copy similar to: "visit domain.com for more information" The actual hyperlink for domain.com is changed to app.convertfox.com and therefore marked as spam. (This can be avoided by simply not mentioning the actual domain your copy, but is still not ideal)

It doesn't seem possible to create a custom field entry for an existing lead via the website. It looks like it has to be created at the time the lead is created and it's not possible to add it later?